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Eau Claire library adding staffer to help patrons dealing with poverty, homelessness

Eau Claire (WQOW)- Eau Claire’s public library is taking on big issues by adding an employee who will help people facing poverty or homelessness.

The L.E. Phillips Public Library is adding a new position called the Community Resource Specialist. Staff said this new employee will be ready to answer questions about Medicare coverage, financial assistance and where to find a place to stay daily.

The library’s Programming and Communications Service Manager Isa Small said they want someone who has a license in social work, because their skills could be perfect to help patrons. “If you’re in the spot where you don’t have a place to sleep at night, you’re in a critical area where you need some help figuring out what to do next not if you meet certain criteria, having someone be able to step in and help direct them to the best resource for them will be critical.”

Small said it’s important to represent those who are under-represented. She said they already serve lots of people who seem like they could use assistance, and this new staffer will build relationships with customers so they don’t have to make the first step and ask for help.

Small said they hope to have the position filled by April.

Shannon Satterlee

Shannon Satterlee joined News 18 in February 2018 as a Multi-Media Journalist.

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