Police concerned about automated services making 911 calls

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Eau Claire (WQOW)– Being able to ask for help by a push of a button is important for businesses and the elderly, but police want to remind you to not program your device to call 911 in an emergency, if it sends an automated message.

Eau Claire Police Officer Bridget Coit said last week the dispatch center received two calls from automatic numbers asking for help.

Coit said city ordinance prohibits these types of phone calls because there must be a person on the other side of the line when calling because of an emergency.

“It’s important that anytime anybody contacts our dispatch center they’re able to provide as much information as possible,” Coit said. “That’s very important because they need to know which medical service or law enforcement agency to send and why.”

Coit said if you do have one of these systems like Life Alert, you should have the automated number and message programmed to be sent to a loved one or neighbor, so they can check on you and call for help if you cannot call the dispatch center yourself.

Shannon Satterlee

Shannon Satterlee

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